Privacy Policy

At Nexus Tutor BD, we value your privacy and are committed to protecting your personal information.

Information We Collect

When you use our website, we may collect the following information:

• Name
• Phone number
• Email address
• Address / Location
• Academic information (for tutors or students)

This information is used only to connect tutors with students and to improve our services.

How We Use Your Information

We may use your information to:

• Match tutors with students
• Contact you regarding tuition opportunities
• Improve our website and services
• Provide customer support

Data Protection

We do not sell, rent, or share your personal information with third parties except when necessary to provide tutoring services.

Cookies

Our website may use cookies to improve user experience and website functionality.

Refund Policy

Nexus Tutor BD aims to provide reliable tutor and tuition services. However, refunds are subject to the following conditions.

Tutor Placement Fees

Once a tutor has been successfully arranged and the service has been provided, the tutor placement/service fee is generally non-refundable.

Replacement Policy

If a tutor does not meet the requirements or stops teaching within the first few days, we may provide a replacement tutor based on availability.

Refund Conditions

Refund may be considered only if:

• We fail to provide a tutor within the agreed timeframe
• The service cannot be delivered due to our internal issue

Processing Time

If a refund is approved, it may take 5–10 business days to process.